Privacy policy

With this privacy policy, we would like to inform you about the type, scope and purpose of the processing of personal data (hereinafter also referred to as "data"). Personal data is all data that has a personal reference to you, e.g. name, address, email address or your user behaviour. The privacy policy applies to all data processing operations carried out by us, both in the context of our core activities and for the online media we provide.

Who is responsible for data processing at our company

Responsible for data processing is:

H.E.N.D. IMMOBILIEN d.o.o.
Rogovići 34
52464 Kaštelir-Labinci
Croatia
Tel: +49 170 9047286

Processing of your data as part of the core activities of our company

If you are our customer or business partner or are interested in our services, the type, scope and purpose of the processing of your data depends on the contractual or pre-contractual relationship existing between us. In this sense, the data processed by us includes all data that is or was provided by you for the purpose of utilising the contractual or pre-contractual services and that is required to process your enquiry or the contract concluded between us. Unless otherwise stated in the further information in this privacy policy, the processing of your data and its disclosure to third parties is limited to the data that is necessary and expedient to answer your enquiries and/or to fulfil the contract concluded between you and us, to protect our rights and to fulfil legal obligations. We will inform you which data is required for this before or during data collection. Insofar as we use third-party providers to provide our services, the data protection notices of the respective third-party providers apply.

Data concerned:

  • Inventory data (e.g. names, addresses)
  • Payment data (e.g. bank details, invoices)
  • Contact details (e.g. e-mail address, telephone number, postal address)
  • Contract data (e.g. subject matter of the contract, duration of the contract)

Persons concerned: Interested parties, business and contractual partners

Processing purpose: Processing contractual services, communication and answering contact enquiries, office and organisational procedures

Legal basis: Contract fulfilment and pre-contractual enquiries, Art. 6 para. 1 lit. b GDPR, legal obligation, Art. 6 para. 1 lit. c GDPR, legitimate interest, Art. 6 para. 1 lit. f GDPR

Your rights under the GDPR

According to the GDPR, you are entitled to the rights listed below, which you can assert at any time with the controller named in section 1 of this data protection declaration:

  • Right to information: You have the right to request information from us as to whether and which of your data we process.
  • Right to rectification: You have the right to request the correction of incorrect data or the completion of incomplete data.
  • Right to cancellation: You have the right to request the deletion of your data.
  • Right to restriction: In certain cases, you have the right to request that we only process your data to a limited extent.
  • Right to data portability: You have the right to request that we transmit your data to you or another controller in a structured, commonly used and machine-readable format.
  • Right of appealYou have the right to lodge a complaint with a supervisory authority. The supervisory authority of your usual place of residence, your workplace or our company headquarters is responsible.

Right of cancellation

You have the right to withdraw your consent to data processing at any time.

Right of objection

You have the right to object at any time to the processing of your data, which we base on our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR. If you exercise your right to object, we ask you to explain the reasons. We will then no longer process your personal data unless we can prove to you that there are compelling legitimate grounds for data processing that outweigh your interests and rights.

Irrespective of the above, you have the right to object to the processing of your personal data for advertising and data analysis purposes at any time.

Please address your objection to the contact address of the controller given above.

When do we delete your data?

We delete your data when we no longer need it or when you instruct us to do so. This means that - unless otherwise stated in the individual data protection notices in this privacy policy - we will delete your data,

  • if the purpose of the data processing has ceased to exist and thus the respective legal basis stated in the individual data protection notices no longer exists, e.g.
    • after termination of the contractual or membership relationship between us (Art. 6 para. 1 lit. a GDPR) or
    • after our legitimate interest in the further processing or storage of your data ceases to apply (Art. 6 para. 1 lit. f GDPR),
  • if you exercise your right of cancellation and no other legal basis for processing within the meaning of Art. 6 para. 1 lit. b-f GDPR applies,
  • if you make use of your right to object and there are no compelling legitimate grounds for erasure.

However, if we still need to retain (certain parts of) your data for other purposes, for example because tax retention periods (usually 6 years for business correspondence or 10 years for accounting documents) or the assertion, exercise or defence of legal claims arising from contractual relationships (up to four years) make this necessary or the data is needed to protect the rights of another natural or legal person, we will only delete (that part of) your data after these periods have expired. Until the expiry of these periods, however, we restrict the processing of this data to these purposes (fulfilment of retention obligations).

Cookies

Our website uses cookies. Cookies are small text files consisting of a series of numbers and letters that are stored on the device you are using. Cookies are primarily used to exchange information between the device you are using and our website. This includes, for example, the language settings on a website, the login status or the location where a video was watched.

Two types of cookies are used when you visit our website:

  • Temporary cookies (session cookies): These store a so-called session ID, with which various requests from your browser can be assigned to the joint session. The session cookies are deleted when you log out or close your browser.
  • Permanent cookies: Permanent cookies remain stored even after the browser is closed. This allows our website to recognise your computer when you return to our website. Information on language settings or log-in information, for example, is stored in these cookies. These cookies can also be used to document and store your surfing behaviour. This data can be used for statistical, marketing and personalisation purposes.

In addition to the above categorisation, cookies can also be differentiated according to their purpose:

  • Necessary cookies: These are cookies that are absolutely necessary for the operation of our website in order to save logins or shopping baskets for the duration of your session or cookies that are set for security reasons.
  • Statistical, marketing and personalisation cookies: These are cookies that are used for analytical purposes or to measure reach. Such "tracking" cookies can be used in particular to store information on search terms entered or the frequency of page views. In addition, the surfing behaviour of an individual user (e.g. viewing certain content, use of functions, etc.) can also be stored in a user profile. Such profiles are used to display content to users that corresponds to their potential interests. If we use services that store cookies on your end device for statistical, marketing and personalisation purposes, we will inform you about this separately in the following sections of our privacy policy or when obtaining your consent.

Data concerned:

  • Usage data (e.g. access times, websites clicked on)
  • Communication data (e.g. information about the device used, IP address).

Persons concerned: Users of our online services

Processing purpose: Displaying our Internet pages, ensuring the operation of our Internet pages, improving our Internet offering, communication and marketing.

Legal basis:
Legitimate interest, Art. 6 para. 1 lit. f GDPR

If we do not obtain your consent to the setting of cookies, we base the processing of your data on our legitimate interest in improving the quality and user-friendliness of our website, in particular the content and functions. You can use the security settings of your browser to object to the use of cookies set by us within the scope of our legitimate interest. There you can specify whether you do not accept cookies from the outset or only accept them on request, or whether you want cookies to be deleted every time you close your browser. If cookies are deactivated for our website, it may no longer be possible to use all the functions of the website to their full extent.

Webhosting

To maintain our website, we use a provider on whose server our website is stored and made available for retrieval on the Internet (hosting). The provider may process all the data transmitted via the browser you use that is generated when you use our website. This includes in particular your IP address, which the provider requires in order to be able to deliver our online offer to the browser you are using, as well as all entries you make via our website. In addition, the provider we use can  

  • the date and time of access to our website
  • Time zone difference to Greenwich Mean Time (GMT)
  • Access status (HTTP status)
  • the amount of data transferred
  • the Internet service provider of the accessing system
  • the type of browser you are using and its version
  • the operating system you are using
  • the website from which you may have reached our website
  • the pages or sub-pages that you visit on our website.

collect. The aforementioned data is stored as log files on the servers of our provider. This is necessary to ensure the stability and security of the operation of our website.

Data concerned:

  • Content data (e.g. posts, photos, videos)
  • Usage data (e.g. access times, websites clicked on)
  • Communication data (e.g. information about the device used, IP address)

Persons concerned: Users of our website

Processing purpose: Displaying our Internet pages, ensuring the operation of our Internet pages

Legal basis: Legitimate interest, Art. 6 para. 1 lit. f GDPR

Web host(s) commissioned by us:

IONOS

Service provider: IONOS SE
Address: Elgendorferstrasse 57, 56410 Montabaur 
Privacy policy: https://www.ionos.de/terms-gtc/datenschutzerklaerung/

Contact us

If you contact us via e-mail, social media, telephone, fax, post, our contact form or in any other way and provide us with personal data such as your name, telephone number or e-mail address or provide further information about yourself or your request, we will process this data to answer your enquiry within the framework of the pre-contractual or contractual relationship existing between us.

Data concerned:

  • Inventory data (e.g. names, addresses)
  • Contact details (e.g. e-mail address, telephone number, postal address)
  • Content data (texts, photos, videos)
  • Contract data (e.g. subject matter of the contract, duration of the contract)

Persons concerned: Interested parties, customers, business and contractual partners

Processing purpose: Communication and answering contact enquiries, office and organisational procedures

Legal basis: Contract fulfilment and pre-contractual enquiries, Art. 6 para. 1 lit. b GDPR, legitimate interest, Art. 6 para. 1 lit. f GDPR

Content services

We use certain services to be able to display certain content or graphics (videos, images, music, fonts, maps) via our website. The services we use process the IP address assigned to you at the time of your visit to our website, as this is the only way the respective content can be displayed in the browser you are using. In addition, the providers of these services may place other cookies on your end device, which are used to collect information about your usage behaviour, your interests, the device and browser you are using and the time and duration of your session. The providers regularly use this data for analysis, statistical and marketing purposes. In addition, this information may also be combined with information from other sources. This applies in particular if you yourself have an account with the service provider and are logged in there at the time of the session.

We would like to point out that, depending on the country of domicile of the service provider named below, the data named in more detail below may be transferred to and processed on servers outside the European Union. In this case, there is a risk that the level of data protection prescribed by the GDPR will not be complied with and that the enforcement of your rights will be difficult or impossible.

Data concerned:

  • Usage data (e.g. access times, websites clicked on)
  • Communication data (e.g. information about the device used, IP address)

Persons concerned: Users of our website

Processing purpose: Displaying our Internet pages, offering content, guaranteeing the operation of our Internet pages

Legal basis: Consent via cookie consent banner, Art. 6 para. 1 lit. a GDPR, legitimate interests, Art. 6 para. 1 lit. f GDPR

We use the following content services:

Google Maps

We use Google Maps on our website. Google collects and processes the IP address of the visitor. When you visit a website on which Google Maps is integrated, your IP address and your location data (the latter generally not without your consent) are transmitted to Google, regardless of whether Google Maps is actually used or whether you are logged into your Google account. Your IP address will be assigned to your Google account if you are logged in there when you visit our website.

Service provider: Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Registered office in the EU: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Website: https://www.google.de/maps
Privacy policy: https://policies.google.com/privacy
Opt-out option: https://tools.google.com/dlpage/gaoptout?hl=de

Google Web Fonts

With Google Web Fonts, we can integrate fonts (web fonts) into the design of our website and display them correctly in your browser when you view our web pages. These web fonts are integrated by calling up a Google server. From there, the fonts are transferred to your browser in compressed form and unpacked there. This server is usually located in the USA. If you visit one of our pages on which we integrate Google Fonts, Google will be informed which of our web pages you have visited.

Service provider: Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Registered office in the EU: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
Website: https://fonts.google.com/
Privacy policy: https://policies.google.com/privacy

Security measures

We also take state-of-the-art technical and organisational security measures to comply with the provisions of data protection laws and to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorised access by third parties.

Up-to-dateness and amendment of this privacy policy

This privacy policy is currently valid and is dated January 2024. Due to changes in legal or regulatory requirements, it may be necessary to adapt this privacy policy.

This privacy policy was created with the help of the SOS Recht data protection generator. SOS Recht is a service provided by Mueller.legal Rechtsanwälte Partnerschaft based in Berlin.

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