The terms and conditions for the holiday home Villa Panorama

Landlord: H.E.N.D. IMMOBILIEN d.o.o.
Rogovići 34
52464 Kaštelir-Labinci
Croatia
Tel: +49 170 9047286

General information:

The Villa Panorama holiday home is rented exclusively to persons of legal age and legal capacity. Minors or persons with limited legal capacity may only use the holiday home if accompanied by an adult with legal capacity. A booking is only possible for a minimum stay of 5 nights. The rental contract is concluded by written confirmation (text form, by e-mail / booking confirmation) from the landlord.

Please note that absolutely no stag/hen parties and party events are permitted: If an offence is detected, the tenancy agreement will be terminated immediately and the property must be vacated immediately. It then takes place none Repayment of rent already paid

When booking, the number of persons using the holiday home must be stated and the holiday home may only be used by these persons.

Use of the Villa Panorama holiday home for film productions, advertising films or similar commercial purposes is not permitted unless prior written agreement has been reached with the landlord. Any use of the holiday home or its surroundings for such purposes without the prior consent of the landlord is prohibited and may result in immediate cancellation of the rental contract and forfeiture of the deposit.

1. Arrival / Departure / Rental period:

On the day of arrival, the holiday home is available to the tenant from 14:00, an earlier arrival may be possible by arrangement with the landlord. The tenant is requested to park directly in front of the booked house. If a later arrival than 18:00 is planned, this must be announced in advance for organisational reasons.

On the day of departure, the holiday home must be handed over by 10:00 a.m. at the latest in the condition stipulated in the contract. Five parking spaces at the house belong to the holiday property.

If the tenant exceeds the departure time by more than 60 minutes, an additional night will be charged.

Individual arrival and departure times can be arranged with the landlord.

If the tenant does not appear by midnight on the day of arrival without prior contact with the landlord, the contract shall be deemed cancelled and the landlord or his representative may freely dispose of the property. The corresponding cancellation costs will be charged in accordance with point 4.

A (proportionate) refund of the rent due to early departure is generally not possible.

2. Special requests and ancillary agreements

Special requests and additional agreements can be considered, but require written confirmation by the landlord.

3. Payment & rental price

The rental price is based on the current price list for the holiday home, which is shown on the website. The rental agreement becomes effective upon receipt of the deposit to the landlord's account.

• A deposit of 25 % of the rental price is due for payment within seven days of receipt of the booking confirmation.
• The remaining amount is to be paid by bank transfer 4 weeks before arrival.
• If the payment deadlines are not met, the landlord reserves the right to withdraw from the contract. Non-payment is deemed to be a cancellation and entitles the landlord to re-let the property.

All prices include the additional costs for electricity, water, air conditioning and all statutory charges. Final cleaning is already included in the rental price

4. Resignation

You have the right to withdraw from the contract at any time. This cancellation must be made in writing. A booking can be cancelled free of charge up to 57 days before arrival. If the cancellation is made less than 57 days before arrival or in case of no-show, you are obliged to compensate us for the damage incurred:

• up to 8 weeks before planned arrival: 10%
• up to 6 weeks before planned arrival: 30%
• up to 4 weeks before planned arrival: 60%
• up to 3 weeks before planned arrival: 90%
• less than 3 weeks before planned arrival: 100%

The right to terminate the contract for good cause remains unaffected.

For a carefree holiday, we recommend that you take out travel insurance so that you are compensated for any financial losses in the event of cancellation or interruption of your holiday due to illness, accident or unemployment - even within the family.

5. Obligations of the tenant

The tenant is obliged to treat the rented property (holiday home, inventory and outdoor facilities) with care. If damage occurs to the holiday home and/or its inventory during the tenancy, the tenant must inform the landlord immediately.

Any defects and damage already present on arrival must be reported to the landlord immediately. Otherwise the tenant is liable for these damages. A reasonable period of time must be allowed to rectify any damage or defects.

Claims arising from complaints that are not reported immediately on site are excluded. Complaints that are only received by the landlord at the end of the stay or after leaving the holiday home are also excluded from compensation.

In the event of service disruptions, the tenant is obliged to take reasonable measures within the scope of his legal obligations to help remedy the disruption and minimise the damage caused.

On the day of departure, the tenant must remove personal belongings. Both during the stay and on the day of departure, the tenant must dispose of household waste in the bins provided for this purpose, separated into plastic, paper/cardboard, glass and residual waste. The crockery is to be stored clean and washed in the kitchen cupboards.

6. Data protection

The tenant agrees that necessary personal data may be stored, changed and/or deleted within the scope of the contract concluded. All personal data will be treated with absolute confidentiality and can be requested by the tenant at any time. Further information on the storage and processing of data can be found in our Privacy policy.

7. Liability

The advert has been compiled to the best of our knowledge and belief. The landlord is not liable for damage to the rental property caused by force majeure, normal power and water failures or storms. Nor is any liability accepted for unforeseeable or unavoidable circumstances such as official orders or natural disruptions. However, the landlord will be happy to assist with the rectification of problems as far as possible.

The hire company accepts no liability for the use of the play and sports equipment provided.

The arrival and departure of the tenant is at their own risk and liability. The landlord is not liable for the loss of personal belongings due to loss, theft or force majeure. However, the tenant is fully liable for any destruction or damage attributable to him.

8. Final provisions

The description of the rental property on the website or in the flyer is given to the best of our knowledge and belief. However, complete conformity with the rental property cannot be guaranteed. The landlord reserves the right to change the equipment of the rental property (e.g. furniture) as long as it is of equal value.

The law of the Republic of Croatia shall apply. The place of jurisdiction and place of fulfilment is the registered office of the lessor.

9. Severability clause

Should one or more provisions of these terms and conditions be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions. In place of the invalid provision, a provision shall be deemed agreed which comes closest to the economic and legal intention of the contracting parties. The same applies to any loopholes in these terms and conditions.